Passengers on a Norwegian plane going from London to Oslo were held on board for over ten hours. Now they have been notified of the compensation claims possible against the airline.
Almost 60 of them may claim up to 50,000 kroner per passenger after the flight
experience.They were booked to leave at 13.00 from Gatwick, but arrived at Oslo Airport Gardermoen at 02.00 the following night wrote Aftenposten newspaper.
The company is accused of supplying incorrect information, for unnecessarily
keeping the passengers enclosed in the cabin in order to let the crew appear unfinished, and for lack of food.
Passengers requested substantial compensation. Failure to provide this within the six-week deadline entitles them to compensation of up to EUR 5,000 per passenger through the EU body handling airline passengers’ rights.
Communications advisor,Tonje Næss of Norwegian, promised to take the demands seriously. She wrote in an email to the newspaper that the company “fully understands that the passengers on this flight had a bad experience and we are sorry”.
Furthermore, she said ”the reasons why there were so many and complex problems were because, unfortunately, most things went wrong and Gatwick was closed due to very bad weather in London.’’
© NTB scanpix / #Norway Today