Four out of ten Norwegians feel badly treated by airlines they have travelled with, showed a survey by YouGov for AirHelp.
Lander Andreas Hermansson of AirHelp Air Service,who helping passengers around the world get compensation for delayed, cancelled or overbooked flights, told NRK news that he is not pleased that so many are dissatisfied with companies.
‘’I think that’s too high. The ambition must be that all passengers are happy and satisfied,’’ he said.
In April, an overview showed that Norwegian had four times as many cases in the Transport Appeals Board as SAS’s main competitor. The number of complaints against Norwegian increased from 50 to 305 in 2017, while increasing the number of cases in which the company was involved from 14 to 69.
The Transport Appeal Board had then received 61 complaints against Norwegian and 36 complaints had been lodged against SAS.
“Having satisfied customers is extremely important for Norwegian, and we continuously work to improve the service and customer experience for our travellers.
At the same time, we know that there are also many satisfied customers out there; Airhelp, who was behind this survey, named Norwegian as the best airline in the
Nordic region just a few weeks ago, and we are still gaining prizes for our product and service,” said communications adviser, Astrid Mannion-Gibson of Norwegian to NTB news.
She emphasised that Norwegian follows the EU regulatory framework for passenger rights.
© NTB scanpix / #Norway Today