Using video game technology in employee training at Oslo Airport

Oslo AirportOslo Airport: Photo: Avinor

As part of the training program leading up to the opening of the new Oslo Airport, all people with an ID card will get to know the new areas through video game technology and simulation.

Almost 23,000 employees will be using a 3D game to explore various situations in the airport area.

A video sequence of the game is available at the end of the article 

“As it takes place in a highly realistic setting, simulation based training is a very effective way of learning and adapting new behaviours. It is also a way of making training more enjoyable”, says managing director of Oslo Airport Øyvind Hasaas.

Challenge a colleague

The purpose of the game is to make employees familiar with the new terminal areas through various storylines and tasks that need to be solved. Points are awarded for solving tasks, and you can challenge a colleague.

“Previous use of video game technology in training shows that many people complete the training program several times because they want to do better the next time”, says Hasaas.

Better passenger service

Video game technology is used as a training tool because it gives an experience of solving work tasks in a realistic environment. You get to rehearse key knowledge that is required to pass the test and become an authorised user of the ID card which grants various types of access at the airport. Customer service, focus on security and team spirit among airport employees are important elements of the game.

“With as many as 23,000 employees in 1200 companies, it is important for us that training is made as enjoyable, engaging and effective as possible. We believe that this 3D game gives our employees better training than the regular web-based e-learning. Hopefully, it will teach them all they need to know about the airport. This will enable us to give our customers better service”, says Hasaas.

The course is mandatory for all ID card holders at Oslo Airport and was launched on 15 September. It is available both online and on iPad/Android tablets.

“In addition to the mandatory completion of the various game levels, a more traditional course will be held by authorised personnel. We are convinced that the employees will in sum receive a training programme that will help achieve one of Europe’s best airports in the future”, concludes Hasaas.

The 3D game has been developed by the Norwegian company Attensi in collaboration with Oslo Airport. 


Source: Avinor / Norway Today