There is still a lot of dissatisfaction among broadband customers in Norway, according to a new study from Epsi. 60% of respondents state that they are satisfied, while 40% say they aren’t.
Throughout the period between 2007 and 2021, customer satisfaction has been between 59.9 and 62.5%, according to Epsi.
According to the survey, every third customer experiences that the broadband speed is not in accordance with the agreement they signed with their provider. Every fourth customer also states that they have complained in the last year. As many as 40% of the customers who have complained also state that their problem has not been solved.
General manager Fredrik Høst in Epsi Norway states that broadband has now become a service that customers simply expect to work. They rarely express enthusiasm for internet access.
“Broadband quality is generally still too low, the level of service offered is too weak, and many customers simply feel that their internet provider is not particularly interested in them as customers,” he stated in a press release.
Corporate customers are still generally more satisfied than private customers, but this year satisfaction in the private market has fallen from 69.1 to 67.2%.
“Despite the fact that the broadband quality for companies remains at reasonable levels, the feedback from the companies is that the suppliers have become more passive,” Høst added.
Source: © NTB Scanpix / #Norway Today / #NorwayTodayNews
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