Airlines in Norway get deadline to refund passengers for canceled flights

SAS - NorwegianPhoto: Gorm Kallestad / NTB

The airlines must pay their customers back for canceled flights by the end of November, the Civil Aviation Authority decided on Friday.

In a press release, the Authority announced that there are differences in how far the various companies have come in issuing refunds.

In response, Norwegian has announced that they would issue all refunds by the end of October. Widerøe stated it had little left to repay, while SAS got a deadline by the end of November to meet all outstanding reimbursement claims.

Coercive fines

“If SAS does not comply with this deadline, a coercive fine of one million kroner per month will apply from December 1,” the Civil Aviation Authority stated.

Coercive fines will also be considered for the other companies if they do not follow the schedule they have presented to the Civil Aviation Authority.

Lars Kobberstad, the head of the Civil Aviation Authority, stated that they have a good dialogue with the airlines and look forward to the situation being resolved.

“There has been a positive development in how the airlines have prioritized this after we raised the issue with them before the summer holidays. It has taken a long time, and now it’s time to meet the requirements, so we set a deadline,” Kobberstad noted.

© NTB Scanpix / #Norway Today

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