Norwegian and other airlines promise better reimbursement practices after EU intervention

Norwegian planePhoto: Ole Berg-Rusten / NTB

A total of 16 major airlines, including Norwegian, has committed to faster refunds and providing better information in connection with cancellations of flights.

The development takes place after dialogue with the European Commission and a number of national consumer protection agencies. In addition to Norwegian, aviation giants such as Ryanair, KLM, Lufthansa, and Wizz Air are among the companies that have now committed to new practices.

The corona pandemic drew attention to the refund practice of many airlines. In particular, consumer protection authorities reacted to the widespread practice of offering vouchers as reimbursement instead of money.


“It goes against the EU rules for consumer protection. That is unacceptable. I am glad that most of them have now agreed to refund such vouchers following our joint efforts. I urge the authorities to ensure that the other airlines also offer money back,” EU Justice Commissioner Didier Reynders stated.

When flights are canceled in the future, the companies will still be able to offer vouchers, but only if the passengers request them themselves.

In addition, the companies will have to inform passengers of their rights better if a departure is canceled. They will also have to upgrade communication about the possibilities in the event of cancellation. 

The companies also promise to help passengers who are struggling to get a refund from travel agents.

Source: © NTB Scanpix / #Norway Today / #NorwayTodayFinance

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