Norwegian authorities pressure package tour operators to repay consumers for canceled trips

Greece - SantoriniPhoto: Jonathan Gallegos / Unsplash

The Norwegian Consumer Agency recently sent letters to four package tour operators and asked them to report on the status of refunds for canceled package tours. Three of them claim that refund payments are on schedule.

The pandemic led to many package holiday deals being canceled, and many refunds were postponed.

Therefore, the Norwegian Consumer Agency asked Apollo, Ving, TUI, and Hurtigruten for the refunds’ status in a letter earlier this autumn.

Apollo and Ving replied that they were on schedule with the repayments. 

Hurtigruten and TUI, on the other hand, stated that they were not yet on schedule with their repayments.

Both companies were asked to declare whether they would compensate the travelers for the late repayments with late interest.

Hurtigruten on schedule

Earlier, Hurtigruten stated that they would be on schedule with the repayments at the beginning of October. 

Now, they confirmed that they were up to date with the payments. 

The company also said it provided delay interest to consumers who requested it and were entitled to it.

“Consumers must be able to count on getting back the money they are entitled to within the deadlines set by law. 

“It is good that the organizers who have struggled to pay consumers back compensate consumers with interest,” the Authority’s acting director Bente Øverli noted.

TUI faces challenges

On the other hand, TUI could not say anything about when the repayments would be on schedule.

“We are in dialogue with TUI to find a solution to how they can pay back consumers who are waiting for their money,” Øverli said.

© NTB Scanpix / #Norway Today


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