Several delayed passengers complain to the airlines. But the airlines are rejecting ever-increasing demands, claims the aid company Airhelp.
If the aircraft is delayed, canceled or the passenger is denied boarding due to overbooking, the passenger may be entitled to a standard compensation. But it is far from always that the airlines agree with the passenger whether they are entitled to compensation, writes Finansavisen.
If the passenger gets rejected by the airline, and thinks it is incorrect, the case ends up in the Transport Complaints Board. In 2017, the Board received 2,714 and as of mid-December this year the number was 4,248, the newspaper writes.
– The decisions of the board are not binding, so that they do not provide legal and coercive power, but the vast majority of decisions are accepted by the airlines, says Cecilie Asak Oftedahl of the Transport Complaints Board.
Complaints relief company Airhelp believes that the airlines have become stricter. The company has gone through all its cases with what they believe to be legitimate claims and found that the number of rejections is increasing.
According to Airhelp, SAS has tripled the number of rejections from January to October this year compared to the same period last year. Norwegian has almost doubled its refusal in the same period from 2018 to 2019, the company claims.
SAS tells Finansavisen that they comply with regulations and legislation, including the EU regulation. Norwegian replies that they are obliged to comply with EU passenger rights regulations, which means that everyone who is entitled to compensation will receive compensation.
© NTB Scanpix / #Norway Today