61 percent of those surveyed have lower public confidence in the aftermath of the Nav scandal. “It’s important that people trust Nav,” Nav says.
A survey Norstat conducted for ABC News shows that 61 percent of those surveyed gained lower confidence in government agencies almost one month after it became known that Nav had misinterpreted the EEA regulation for several years.
The misinterpretation has led to many Norwegians being wrongly reported and convicted of social security fraud.
In the survey, 1,020 people were asked how their trust in public agencies was affected by the case. Here, 24 percent say they have much lower confidence, and 37 percent say they have lower confidence.
– “Of course, it’s important that people have confidence that Nav is protecting their rights. Since our misinterpretation has had a negative impact on a group of Nav users, it is not surprising that this results in lower confidence,” says Communications Director Hege Turnes from Nav to ABC News.
“Our annual user surveys show that most people are confident that we are protecting their rights. The most important thing now is that we clean up those who apply and continue to work to provide ever better services to our users,” says Turnes.
© NTB Scanpix / #Norway Today