The Consumer Council believes that airlines are making it too difficult to claim a refund
The Consumer Council believes that airlines are still making it unnecessarily difficult to get money back after canceled flights.
Consumers have a statutory right to recover the money when flights they have booked and paid for are canceled.
But the Consumer Council believes that the airlines on their websites make it more difficult for customers to claim the money back because they would rather give customers credit vouchers or bonus points.
– “It is quite obvious that the airlines are actively trying to push the consumer over to a credit voucher rather than giving them their money back. As the pages are now designed, it is difficult for consumers to understand that they have a claim for money back if they so desire,” says Director Inger Lise Blyverket in the Consumer Council.
She believes that airlines’ practice today violates the law, and that it may therefore be the basis for sanctions from the Consumer Authority and the Civil Aviation Authority.
“As long as the airlines don’t seem to want to do anything about their websites, they need to be told even more clearly – and that will obviously be a fine from the audit,” says Blyverket.
© NTB Scanpix / #Norway Today
