Vinmonopolet with new solution

Tests out clicks and retrieves – Polet should have your goods ready within two hours.

In June, Vinmonopolet started testing out a new service called Klikk og Hent (Click and Get) .

According to Jens Nordahl, communications manager at Vinmonopolet, 17 poles are included in the test scheme, which means that you select and pay for the goods online, before you pick them up packed in the pole within two hours.

Maximum two hours
Here’s how the service works:

Find the products you want to shop and put them in the shopping cart before choosing the right store and paying for your order. The items will be ready for pickup within two hours and you will receive an SMS when you can pick up your order. When picking up, you must enter your name and order number and check out the items in the box. Remember also identification.

You can only pick up the goods within Vinmonopolet’s opening hours.

– It rolls and goes pretty smoothly. We are now gathering experiences, finding out if there is something the customers want, and whether it is feasible on a large scale, Nordahl says.

He goes on to say that they are keen to meet the two-hour deadline, which they have managed in about 95 percent of cases.

Evaluation before any roll-out
Whether Klikk og Hent will be an offer at several Vinmonopolies, they still haven’t decided.

– The final decisions are made after evaluating the test scheme. I expect this to be decided within a relatively short time, says Nordahl.

© Dagbladet / #Norway Today