Private individuals take up a lot of FHI’s time with corona-related questions: “It worries us”

Many private individuals call the National Institute of Public Health (FHI) to ask about things related to the coronavirus. 

FHI’s counseling hotline is intended to answer municipalities’ questions about outbreaks, measures, and vaccination challenges.

“It worries us that the health service, which has to have access to us, has to wait, or in the worst case does not get to discuss their case with us,” Ulf Dahle at the department’s advisory hotline told P4 news.

When you call the hotline, you are clearly informed that the FHI is not able to answer the questions of private individuals. Still, many decide to stay and hold the line.

Can’t answer questions at the individual level

“People call about friends, wondering if they have done things correctly, or try to compare their position with the position of their neighbors in the vaccination queue,” Dahle said.

The FHI says that this often leads to long conversations where they have to explain that the department can’t go into more detail on these issues. 

“The public must be aware that we can not answer questions all the way down to the individual level,” Dahle said.

Source: © NTB Scanpix / #Norway Today / #NorwayTodayNews

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