Following the customer complaint storm in recent weeks, Norwegian introduces new and smoother luggage rules.
Following a number of complaints and many reports of poor customer handling in connection with baggage control, the airline Norwegian is now taking hold and changing the rules. This is particularly the imposition of a fee of NOK 750 on boarding and a steep practice of the rules many customers have responded to.
In an email to Nettavisen on Friday afternoon, Norwegian communications adviser Tonje Ness writes:
– The comments we have received feedback on lately is not acceptable, and we have now gone through the practice.
That is why they are now making changes:
– The reason we enforce baggage rules is that we want to give our passengers a good and smooth travel experience as possible. Therefore, in order to ensure that the planes are going on time, it is important that everyone follows these rules, Næs writes in the email.
Here are the key changes:
Your coat and duty-free shopping bag now counts towards the total amount of hand luggage you are allowed to carry on board.
With regard to water bottles or other things, it should of course be possible to take out of luggage and leave at the airport if desired.
Passengers traveling together and sharing carry on luggage must have correct weight requirements complied with long before boarding so as not to delay the flight.
Otherwise, the same measurement and weight restrictions on luggage apply as before. The fee of NOK 750 for overweight will not change with the very first, Næs says:
– “When it comes to any changes in the size of the amount, it is something that we are looking into and must come back to later,” says Næs.
Næs announces that the rules will be followed up with the company’s partners and that the changes will be implemented within the next few days.
Source: Nettavisen / Norway Today